Thank you for your interest in our shipping and return policy.
We believe you will be 100% satisfied with our merchandise. However, it is important to know just how
quickly you can expect to receive your merchandise upon order and what the policy is for refunds.
At this time, the rug manufacturer does not ship outside of the continental US. In the past, we have gladly arranged shipping to Hawaii, Alaska and Canada through USPS. This will require additional shipping time and fees. Please contact us by email or phone to discuss your shipping options.
All sports rugs are custom made to order in the USA. Area rugs ordered from this site are typically shipped within 15-20 business days of their order. We use UPS Standard shipping. Once your sports rug has shipped, we will send you a confirmation email which will include the UPS tracking number for your shipment.
For any rug that is cancelled after 48 hours of the order, customer is to pay up to a 30% restock fee. For any rug that is returned for any reason other than a Milliken & Company validated warranty claim, customer is to pay up to a 30% restock fee and the return freight. Return of any unused item must be requested within 30 days of delivery date. Refund will be granted once item has been received in perfect condition.
Please feel free to contact us with any inquiries. Your feedback is greatly appreciated.