THANK YOU FOR VISITING OUR FAQs PAGE!
Here you will find the answers to our most frequent inquiries. If you have a question that isn’t listed here, please contact us directly and we will be happy to help.
Q: Tell me a little more about the construction of the sports rugs.
A: All Milliken & Co. area rugs are made of 100% Stainmaster Nylon and are approximately 1/2″ in thickness. They have serged edges to prevent fraying and the backing consists of a tightly woven polyurethane blend.
Q: When will my rug ship?
A: Unless it is in stock, your sports rug will be custom-made to order. This process can take up to 6-10 business days. Once a rug ships, it usually takes 2-4 days to arrive.
Q: Which shipping carrier do you use?
A: We use UPS Ground.
Q: I live in Canada/Hawaii/Alaska. Why is my address invalid?
A: Unfortunately, the rug manufacturer does not ship outside of the continental US.
In the past, we have had rugs shipped to our home office in Texas and then re-shipped them outside of the continental US. This will require additional shipping time and fees.
Please contact us directly and we will be happy to accommodate you!
Q: Where are the NBA sports rugs?
A: Unfortunately, the rug manufacturer discontinued all NBA sports rugs on 9/30/16. We are in the process of finding another quality NBA sports rug to offer.
Q: Why isn’t my Groupon code working?
A: The correct discount code to enter at checkout is the 8-character Groupon voucher code comprised of a combination of letters and numbers (no dashes).
Q: Why can’t I apply my Groupon to an NFL rug?
A: Unfortunately, the NFL licensing team has very strict guidelines which prohibit their sports rugs being sold with a Groupon discount. We apologize for the inconvenience.
FEEL FREE TO CONTACT US WITH ANY FURTHER INQUIRIES:
Toll Free: 877-880-8054